Last Updated : 10th July, 2026
Dashboard Account Aggregation Services Private Limited (herein after called as “the Company”) is an NBFC-Account Aggregator (NBFC - AA), registered with Reserve Bank of India.
Saafe is the brand name of the product of the Company. Saafe is an empowering one-stop solution for providing a real-time aggregated view of financial assets for Individuals and Enterprises from multiple financial institutions (Banks & NBFCs, Mutual funds, Insurance providers), EPFO, Income tax and GSTN. This state-of-the-art API driven solution puts you in the driver’s seat of managing your finances and personal wealth.
Saafe enables an Individual & Enterprise to share their financial information securely and digitally with any other regulated financial institution in the AA network. Saafe is data blind and is not allowed to share such information without the consent of the Individual / Enterprise.
The Company has formulated the Grievance Redressal Policy (“Policy”) in compliance with Master Direction on Non-Banking Financial Company - Account Aggregator (Reserve Bank) Directions, 2016 dated September 02, 2016.
This Policy (“Policy”) sets out the procedure for receiving, registering and disposing of the complaints and grievances of the Customers with respect to the products and services of the Company (“Complaints”).
This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt Redressal of any customer complaints and grievances that may arise despite this.
This policy on grievance Redressal follows the defined noted principles. Customers are to be treated fairly at all times.
Complaints raised by customers are dealt with courtesy and without undue delay.
Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the company to their complaints.
All complaints to be dealt with efficiently and fairly as otherwise they can damage the Company’s reputation and business.
The Company’s employees would work in good faith and without prejudice to the interests of the customer.
The Customers who have any Complaint, can follow the following process for its redressal:
If Customer is not satisfied with the resolution provided by customer service team of the company OR no response is received within 10 days, the customer could write to Customer Grievance Redressal Officer at
Customer Grievance Redressal Officer Attn: Vijayan Rajasekar
Dashboard Account Aggregation Services Private Limited, Workafella, New No. 431, Teynampet, Anna Salai Chennai – 600018
Or send an email to: vijayan@saafe.in
The company will respond within 7 days of the date of receipt of such escalation.
In case, complaints of the Customer is not satisfied with the response or the resolution provided to it, or the Complaint is still not resolved within the period of one month from the date of the Complaint, the Customer may appeal to Reserve Bank of India.
The Company shall display the following information prominently, for the benefit of customers, on the website and in the places of business:
As per the Consent Architecture for retrieval, sharing or transfer of financial information, at the time of obtaining consent from the Customer, the Company will inform the customer, his right to file complaints with relevant authorities in case of non-redressal of grievances.
Notwithstanding anything contained in this Policy, the Company shall ensure compliance with any additional requirements as may be prescribed under any laws/regulations either existing or arising out of any amendment to such laws/regulations or otherwise and applicable to the Company from time to time.